Frequently asked questions.
We’re here to help. Here’s some of the most requested information, and you can always contact us at email@example.com
Is Shipping Included?⋁
Domestic shipping is included for every order unless your account manager specified you are seeing X-works pricing. Depending on the order size and the contents of the order, this will decide if your order will be shipped ground or freight. Usually, any orders over $2,000 or 200 lbs do need to be palletized. Once the order is completed, your account manager will reach out if we require any additional information to ensure a safe delivery process.
What Are Standard Shipping Times?⋁
Shipping times vary based on order size and location, but we suggest ordering 14 business days prior to a deadline. If you need faster shipping, reach out to us via the contact form prior to placing your order and we will let you know what the options are.
Who Do I Contact For Shipping Related Questions?⋁
Please use our contact form, and our logistics manager will reach out shortly.
Can I Sell These Products In My Store?⋁
Yes, we encourage it! If you own a retail store and would like to inquire about MSRP’s, please use our contact form, and we will be happy to discuss the best way to resell our products.
Can I submit a Request For Tax-Exempt Status?⋁
Yes! Please email your tax-exempt form to firstname.lastname@example.org and we will make sure you are not charged for taxes upon checkout.
Can I Arrange Freight Shipping From Your Warehouse?⋁
Of course. Please contact your account manager to ask for an X-works quote, picked up from either NJ or AZ.
Can I Checkout With Payment-terms?⋁
We can extend payment terms for ACH payment only after the first purchase is made. Please reach out to your account manager to request terms for all future orders.
Can I cancel my order?⋁
We are unable to cancel orders once they’re placed. Be sure to double-check your cart and payment information before finalizing your purchase. For a full list of guidelines, please reach out to email@example.com.
Did We Miss Anything?⋁
Drop us a line in the contact form, we're looking forward to working together!