Frequently asked questions.

What Are Standard Shipping Times?⋁

Shipping times vary based on order size and location, but we suggest ordering 14 business days prior to a deadline. If you need faster shipping, reach out to us via the contact form prior to placing your order and we will let you know what the options are.

Who Do I Contact For Shipping Related Questions?⋁

Please use our contact form, and our logistics manager will reach out shortly.

Can I Sell These Products In My Store?⋁

Yes, we encourage it! If you own a retail store and would like to inquire about MSRP’s, please use our contact form, and we will be happy to discuss the best way to resell our products.

Can I submit a Request For Tax-Exempt Status?⋁

Yes! Please email your tax-exempt form to partnerships@publicgoods.com and we will make sure you are not charged for taxes upon checkout.

Can I Arrange Freight Shipping From Your Warehouse?⋁

Of course. Please contact your account manager to ask for an X-works quote, picked up from either NJ or AZ.

Can I Checkout With Payment-terms?⋁

We can extend payment terms for ACH payment only after the first purchase is made. Please reach out to your account manager to request terms for all future orders.

Can I cancel my order?⋁

We are unable to cancel orders once they’re placed. Be sure to double-check your cart and payment information before finalizing your purchase. For a full list of guidelines, please reach out to partnerships@publicgoods.com.

Did We Miss Anything?⋁

Drop us a line in the contact form, we're looking forward to working together!