Frequently asked questions.
We’re here to help. Here’s some of the most requested information, and you can always contact us at firstname.lastname@example.org
Is Shipping Included?⋁
Domestic shipping is included for every order unless your account manager specified you are seeing X-works pricing. Depending on the order size and the contents of the order, this will decide if your order will be shipped ground or freight. Usually, any orders over $2,000 or 200 lbs do need to be palletized. Once the order is completed, your account manager will reach out if we require any additional information to ensure a safe delivery process.
What Are Standard Shipping Times?⋁
Shipping times vary on order size & location, but we advise ordering roughly between 7-14 days prior to a deadline. If you do need urgent shipping after placing an order, please use our contact form, and we will let you know what the options are.
Who Do I Contact For Shipping Related Questions?⋁
Please use our contact form, and our logistics manager will reach out shortly.
Can I Sell These Products In My Store?⋁
Yes, we encourage it! If you own a retail store and would like to inquire about MSRP’s, please use our contact form, and we will be happy to discuss the best way to resell our products.
Can I submit a Request For Tax-Exempt Status?⋁
Yes! Please email your tax-exempt form to email@example.com and we will make sure you are not charged for taxes upon checkout.
Can I Arrange Freight Shipping From Your Warehouse?⋁
Of course. Please contact your account manager to ask for an X-works quote, picked up from either NJ or AZ.
Can I Checkout With Payment-terms?⋁
We can extend payment terms for ACH payment only after the first purchase is made. Please reach out to your account manager to request terms for all future orders.
Did We Miss Anything?⋁
Drop us a line in the contact form, we're looking forward to working together!