Frequently asked questions.

We’re here to help. Here’s some of the most requested information, and you can always contact us at partnerships@publicgoods.com

Is Shipping Included?

Domestic shipping is included for every order unless your account manager specified you are seeing X-works pricing. Depending on the order size and the contents of the order, this will decide if your order will be shipped ground or freight. Usually, any orders over $2,000 or 200 lbs do need to be palletized. Once the order is completed, your account manager will reach out if we require any additional information to ensure a safe delivery process.

What Are Standard Shipping Times?

Shipping times vary based on order size and location, but we suggest ordering 14 business days prior to a deadline. If you need faster shipping, reach out to us via the contact form prior to placing your order and we will let you know what the options are.

Who Do I Contact For Shipping Related Questions?

Please use our contact form, and our logistics manager will reach out shortly.

Can I Sell These Products In My Store?

Yes, we encourage it! If you own a retail store and would like to inquire about MSRP’s, please use our contact form, and we will be happy to discuss the best way to resell our products.

Can I submit a Request For Tax-Exempt Status?

Yes! Please email your tax-exempt form to partnerships@publicgoods.com and we will make sure you are not charged for taxes upon checkout.

Can I Arrange Freight Shipping From Your Warehouse?

Of course. Please contact your account manager to ask for an X-works quote, picked up from either NJ or AZ.

Can I Checkout With Payment-terms?

We can extend payment terms for ACH payment only after the first purchase is made. Please reach out to your account manager to request terms for all future orders.

Can I cancel my order?

We are unable to cancel orders once they’re placed. Be sure to double-check your cart and payment information before finalizing your purchase. For a full list of guidelines, please reach out to partnerships@publicgoods.com.

Did We Miss Anything?

Drop us a line in the contact form, we're looking forward to working together!